Refund policy
Refund Policy
Last updated: September 20, 2026
Made to Order
Every item at Newfinese Please is made to order. When you place an order, your item is produced especially for you.
Because of this, we do not accept returns for change of mind, ordering the wrong size or colour, or deciding that an item is not what you imagined. Please review the product details and Size Guide carefully before ordering. If you have a question before purchasing, contact us at support@newfineseplease.ca and we'll help you choose.
Order Cancellations
If you need to cancel your order, email support@newfineseplease.ca within 2 hours of placing it.
If you cancel within that 2-hour window and production has not already started, we will refund your original payment method in full, including any shipping charge you paid.
After 2 hours, production may have started. At that point, we may be unable to cancel or change the order.
When We Make It Right
We stand behind the products we make. We will replace or refund an item when:
- The item has a manufacturing defect
- The item arrives damaged
- We sent the wrong product
- We sent a different size or colour from the one you ordered
We do not accept returns or issue refunds for:
- Change of mind
- Selecting the wrong size or colour at checkout
- Choosing the wrong product at checkout
- Colour appearing slightly different in person than on your screen, due to monitor and lighting differences
- Normal wear and tear
- Damage caused after delivery
- Damage caused by improper washing, care, use, or storage
If you selected the wrong size and we sent the size you ordered, the order is not eligible. If we sent a different size than the one you ordered, contact us and we'll treat it as an incorrect item.
Reporting a Defect, Damage, or Incorrect Item
You have 14 days from the date your order is delivered to contact us.
To start a request:
- Email support@newfineseplease.ca
- Include your order number
- Describe the issue clearly
- Attach clear photos showing the product and the problem
We aim to respond within 1–2 business days. Once we've reviewed your photos, we'll confirm whether the issue is eligible and offer you a replacement of the same item or a refund.
If We Need the Item Back
In many cases, your photos are all we need. If we do need the item returned, we'll send you instructions. Please do not send anything back before we confirm that the return is eligible.
For an approved return, the customer is responsible for return shipping, unless we tell you otherwise or applicable law requires it. Please pack the item securely and use a trackable shipping method. Keep your shipping receipt and tracking information until your request has been resolved.
Refunds
Refunds are issued to the original payment method. For an approved defective, damaged, or incorrect item, the refund includes:
- The amount paid for the affected item
- The original shipping charge paid on the order
If a return is required, we issue the refund once we receive the item and confirm the issue. Refunds usually appear within 5–10 business days, depending on your bank or payment provider. We'll email you when the refund has been issued.
We do not offer exchanges for a different size, colour, or product, and we do not offer store credit.
Gift Cards
Gift cards are non-refundable. The balance stays on the card until it is used.
Lost or Delayed Parcels
If your order hasn't arrived, see our Shipping Policy for what to do, or email support@newfineseplease.ca.
Your Legal Rights
Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable Canadian law.
Questions?
If something is not right with your order, please contact us. We're a small team and take every order personally.
Newfinese Please
2358 Topsail Rd, PO Box 13002
Conception Bay South, NL
A1W 3Y0