Terms of service

Newfinese Please Last updated: September 22, 2026

A Plain-Language Note

These Terms of Service explain the rules for using the Newfinese Please website and placing orders with us. We've written them as clearly as possible because we're a small Newfoundland & Labrador shop, not a giant corporation.

If anything is unclear, contact us at:

support@newfineseplease.ca

By using our website or placing an order, you agree to these Terms and the policies referenced in them.

1. Acceptance of These Terms

By accessing or using newfineseplease.ca, or by placing an order with Newfinese Please, you agree to be bound by these Terms of Service and the following store policies:

  • Privacy Policy
  • Shipping Policy
  • Refund Policy
  • Contact Information policy

If you do not agree with these Terms, please do not use the website or place an order.

We may update these Terms from time to time. Any changes will apply from the date they are posted and will not change the terms that applied to an order already placed, unless required by law.

2. Eligibility and Shipping Area

You must have the legal capacity to enter into a purchase contract in your province or territory.

Our store currently ships to Canadian addresses only. By placing an order, you confirm that the shipping address provided is in Canada.

3. Products and Availability

Our products are made to order. This means your item is produced specifically for you after you place an order.

Because of the made-to-order process:

  • Product images are intended to represent the finished products as accurately as reasonably possible.
  • Colours may appear slightly different depending on your screen, device, lighting, and monitor settings.
  • Minor variations in appearance may occur between product images and finished items.
  • We may discontinue, modify, or update products at any time.
  • Product availability, pricing, descriptions, and specifications may change without notice.

If we are unable to produce an item as ordered, we will contact you and offer a monetary refund to your original payment method.

Nothing in this section limits any rights or remedies that cannot legally be excluded under applicable Canadian law.

4. Product Information and Customer Responsibility

We do our best to provide accurate product descriptions, images, size information, and variant details.

Before placing an order, you are responsible for:

  • Reviewing the product description
  • Checking the size guide where applicable
  • Selecting the correct product, size, colour, strap, handle, or other variant
  • Providing an accurate shipping address
  • Reviewing your order before completing checkout

If you select the wrong size or product, that may not qualify for a return under our Refund Policy.

5. Pricing and Payment

All prices are displayed in Canadian dollars unless stated otherwise.

Applicable taxes are calculated at checkout based on the shipping address and other information required by Shopify.

Payments are processed through Shopify Payments or another payment provider shown at checkout. By placing an order, you confirm that:

  • The payment information provided is accurate
  • You are authorized to use the payment method
  • You authorize the applicable charge for your order

If we discover a significant pricing or product-information error before fulfillment, we may contact you to confirm whether you wish to proceed. If the order cannot be fulfilled at the stated price, we may cancel it and issue a monetary refund to the original payment method.

6. Orders and Order Acceptance

After placing an order, you will receive an order-confirmation email. This confirms that we received your order. It does not guarantee that the order has been accepted for fulfillment.

We may be unable to accept or fulfill an order because of:

  • Product availability
  • A pricing or description error
  • An address or payment issue
  • A technical problem
  • A production or fulfillment limitation
  • Suspected fraud or unauthorized activity
  • Circumstances outside our reasonable control

If we cannot fulfill an order, we will contact you and provide an appropriate resolution, which may include a monetary refund to the original payment method.

7. Order Cancellations

Because our products are made to order, you may request cancellation within 2 hours of placing your order.

To request a cancellation, contact:

support@newfineseplease.ca

Include your order number and the email address used at checkout.

If an eligible cancellation is approved within the 2-hour window, we will issue a monetary refund to the original payment method, including any original shipping charge paid.

After the 2-hour window, production or fulfillment may have started and we may be unable to cancel or modify the order.

8. Shipping

We currently ship to Canadian addresses only.

Shipping rates, estimated production and delivery times, tracking information, and delivery conditions are described in our Shipping Policy, which forms part of these Terms.

The Shipping Policy currently explains:

  • The estimated 14–21 business-day delivery period
  • The $9.95 CAD shipping rate for orders under $85 CAD
  • Free shipping for orders of $85 CAD or more
  • That the available carrier is shown at checkout
  • That made-to-order items may arrive in separate packages
  • How to contact us about delayed or missing shipments

The shipping carrier and available delivery option may vary depending on the shipping address, products ordered, production partner, and service available at checkout.

9. Returns and Refunds

Our Refund Policy forms part of these Terms.

Because products are made to order, we do not accept returns for:

  • Change of mind
  • Selecting the wrong size
  • Selecting the wrong product
  • Colour differences caused by screen or monitor settings
  • Normal wear and tear
  • Damage caused after delivery
  • Improper washing, care, use, or storage

We accept returns for eligible issues such as:

  • A manufacturing defect
  • An item that arrives damaged
  • A product different from the one ordered
  • A size or colour different from the one ordered

You must contact us within 14 days of delivery to report an eligible defect, damage, or incorrect item.

Approved returns receive a monetary refund to the original payment method. The original shipping charge paid on the order is refunded for an approved defective, damaged, or incorrect item. Return shipping is the customer's responsibility unless applicable law requires otherwise.

We do not offer exchanges, store credit, or partial refunds.

Refund timing and return instructions are described in the Refund Policy.

10. Intellectual Property

The content on this website, including product designs, graphics, text, logos, branding, photographs, illustrations, and the overall presentation of the website, belongs to Newfinese Please or is used under licence.

You may not copy, reproduce, distribute, modify, publish, sell, display, or create derivative works from our website content or product designs without our written permission.

Buying a physical product does not transfer ownership of the copyright, trademark, design, or other intellectual-property rights connected to that product.

11. Prohibited Uses

You agree not to use the website to:

  • Break any applicable law or regulation
  • Submit false, misleading, or fraudulent information
  • Place orders using unauthorized payment methods
  • Scrape, crawl, copy, or extract website content using automated tools without permission
  • Interfere with the operation or security of the website
  • Attempt to access accounts, systems, or information without authorization
  • Impersonate another person or business
  • Upload malicious code or harmful material
  • Abuse, harass, or threaten our team or other customers

We may restrict or end access to the website if we reasonably believe it is being misused.

12. Third-Party Services and Links

Our store may use Shopify and other third-party services to support payments, hosting, analytics, customer service, marketing, production, fulfillment, and delivery.

The use of third-party services may be governed by those providers' own terms and privacy policies.

Our website may also contain links to third-party websites or social-media platforms. We do not control those websites and are not responsible for their content, availability, security, or privacy practices.

13. Website Availability and Disclaimers

We aim to keep the website accurate, secure, and available, but we do not guarantee that:

  • The website will always be available
  • The website will be error-free
  • Product information will never contain an error
  • Website content will always be current
  • The website will be free from interruptions or harmful code

To the fullest extent permitted by applicable law, the website and its content are provided on an "as is" and "as available" basis.

Nothing in these Terms excludes or limits any warranty, right, or remedy that cannot legally be excluded or limited under applicable Canadian law.

14. Limitation of Liability

To the fullest extent permitted by applicable Canadian law, Newfinese Please and its owners, employees, contractors, and agents will not be responsible for indirect, incidental, special, consequential, or punitive losses arising from your use of the website or your purchase of a product.

Where legally permitted, our total liability for a claim connected with a specific order will not exceed the amount paid for that order.

Nothing in these Terms limits liability for matters that cannot legally be excluded or limited, including liability for death or personal injury caused by negligence, fraud, or other non-excludable liability.

15. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Newfinese Please and its owners, employees, contractors, and agents from claims, losses, liabilities, damages, costs, and reasonable expenses arising from:

  • Your breach of these Terms
  • Your unlawful or unauthorized use of the website
  • Your violation of another person's rights
  • Fraudulent or misleading information you provide

16. Privacy

Our collection, use, protection, and disclosure of personal information are described in our Privacy Policy.

Please review the Privacy Policy before using the website or placing an order. It explains how information may be handled by Shopify, payment providers, production and fulfillment partners, chat and messaging services, analytics providers, advertising platforms, and other service providers used by the store.

17. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Province of Newfoundland and Labrador and the applicable federal laws of Canada.

If you have a concern, please contact us first at:

support@newfineseplease.ca

We will make a genuine effort to resolve the issue directly.

If a dispute cannot be resolved informally, it may be brought before a court of competent jurisdiction in Newfoundland and Labrador, subject to any rights or remedies that cannot legally be limited.

18. Entire Agreement

These Terms, together with the following policies, form the agreement between you and Newfinese Please regarding your use of the website and purchases from the store:

  • Privacy Policy
  • Shipping Policy
  • Refund Policy
  • Contact Information policy

These Terms replace any previous version of the Terms of Service concerning the same subject matter.

19. Severability

If any part of these Terms is found to be unlawful or unenforceable, that part will be limited or removed to the extent necessary, and the remaining sections will continue to apply.

20. Contact

Questions about these Terms can be sent to:

Newfinese Please 2358 Topsail Rd. PO Box 13002 Conception Bay South, NL A1W 3Y0

support@newfineseplease.ca