HELP CENTRE
Find quick answers about orders, shipping, refunds, sizing, and our tees and bags. Still stuck? Email support@newfineseplease.ca and a real person will reply within 1–2 business days.
POPULAR QUESTIONS
Show these six first: How long until my order arrives? / How do I track my order? / Can I return or exchange something? / How do your tees fit? / How much is shipping? / Do you ship outside Canada?
ORDERS AND PRODUCTION
How long until my order ships?
Every piece is made to order, especially for you, so production takes 2–5 business days before your order ships. You'll get an email with tracking as soon as it's on its way.
Why does production take 2–5 business days?
Nothing sits in a warehouse. Your tee or bag is printed after you order it, then inspected and packed. It takes a few days longer than grabbing one off a shelf, and it means nothing gets made that nobody wanted. Delivery can take three weeks, but you'll feel great about no waste!
Can I cancel or change my order?
Yes, if you're quick. Email support@newfineseplease.ca within 2 hours of ordering and, as long as production hasn't started, we'll cancel it and refund you in full, shipping included. After 2 hours your order may already be in production, and we may not be able to change it.
I entered the wrong shipping address. What do I do?
Email support@newfineseplease.ca right away with your order number and the correct address. We'll do our best to catch it before production begins, but we can't reroute a parcel once it has shipped, so please double-check your address at checkout.
How do I track my order?
When your order ships, we email you a Canada Post tracking number. You can follow your parcel at canadapost.ca. If it's been more than 5 business days since you ordered and there's no tracking email, check your spam folder, then email us.
I haven't received an order confirmation email. What should I do?
Check your spam or promotions folder first. If it isn't there, email support@newfineseplease.ca with the name and email you used at checkout and we'll confirm your order.
SHIPPING
How much is shipping?
Shipping is free across Canada on orders over $85 CAD. Orders under $85 ship for a flat $9.95. Prices are in Canadian dollars, and taxes are calculated at checkout based on your province.
Do you ship outside Canada?
Not yet. We ship within Canada only for now. We're sorry to keep you waiting, and we're working on it. Sign up for our emails and you'll be the first to hear when that changes.
How long does delivery take once my order ships?
Canada Post delivery typically takes 7–14 business days, depending on where you live. Counting production, most orders arrive within 21 business days of ordering. Rural, remote, and northern addresses can take longer, and so can the holidays. Orders can take a total of three to four weeks, but it's responsible purchasing you are sure to feel great about.
Which carrier do you use?
Canada Post, with tracking on every order.
Do you ship to PO boxes?
Yes. We ship with Canada Post, which delivers to PO boxes. [CONFIRM with your print partners]
My order has a tee and a bag. Will they arrive together?
No, and that's normal. Our tees are printed in Vaughan, Ontario and our bags are made in Montréal, Québec, so they ship separately and may arrive on different days. You'll get a separate tracking email for each parcel, and you only pay shipping once.
My tracking hasn't moved, or it says delivered and I don't have it. What now?
If tracking shows no movement for more than 10 business days, or it says delivered and there's no parcel, email support@newfineseplease.ca with your order number. We'll open an inquiry with Canada Post for you.
REFUNDS AND PROBLEMS
What is your refund policy?
Because every piece is made to order, we accept returns only when something has gone wrong on our end: a manufacturing defect, an item that arrives damaged, or the wrong product, size, or colour. See our Refund Policy for the full details.
Can I return or exchange something if I change my mind or ordered the wrong size?
No. Your item was made just for you, so we can't take it back for a change of mind or a size that didn't work out, and we don't offer exchanges. That's why we'd love you to check the Size Guide before you order. If you're between sizes or unsure, email us first and we'll help you choose.
My item arrived damaged, defective, or wrong. What do I do?
We'll make it right. Email support@newfineseplease.ca with your order number, a short description of the problem, and clear photos. Please don't send anything back until we've confirmed the return and sent you instructions.
How long do I have to report a problem?
14 days from the day your order is delivered.
Who pays for return shipping?
For an approved return, you cover the cost of sending the item back, using a trackable method. Once we receive it, your refund includes the price of the item and the original shipping you paid.
How long does a refund take?
Once we've received the item and confirmed the issue, we refund your original payment method and email you to let you know. It usually shows up within 5–10 business days, depending on your bank.
T-SHIRTS
How do your tees fit?
True to size, with a classic unisex fit. Size up for a more relaxed fit or size down for a more fitted look. Check the Size Guide for measurements, and compare them to a tee you already own and like.
What sizes do you carry?
S through 3XL.
What are the tees made from?
100% ring-spun cotton, which is soft and lightweight. Heather colours contain a small percentage of polyester. The fabric is OEKO-TEX Standard 100 certified, and the tee has a tear-away label for comfort.
How do I wash my tee so the print lasts?
Machine wash cold, inside out, with similar colours. Tumble dry low or hang to dry. Don't bleach, dry clean, or iron directly on the print. If it needs ironing, iron it inside out.
Will it shrink?
The tees are pre-shrunk, and side seams help them keep their shape wash after wash. Washing cold and drying on low keeps the fit you bought.
BAGS
What are the bags made from?
Pebble-textured vegan leather, with the artwork printed in UV inks so the design stays crisp. They're structured, water-resistant, and hold their shape.
What fits in the crossbody bag? Does it have pockets inside?
It measures 8.5"W × 7"H × 2"D, which fits a phone, wallet, keys, and sunglasses. Inside is one open compartment with a navy twill lining and no interior pocket. The strap adjusts from 26" to 46", or clips off so you can carry the purse as a clutch.
Will the tote fit my laptop?
Yes, up to a 16" laptop. The tote measures 18"W × 12"H × 5"D, closes with a magnetic snap, and has one zipper pocket and one open slip pocket inside.
How do I clean my bag?
Wipe it with a soft, damp cloth and let it air dry. Don't machine wash, tumble dry, or iron it.
Are the bags water-resistant?
Yes, water-resistant but not waterproof. A bit of rain or drizzle wipes right off. Just don't take it swimming.
Can I buy a matching tote and crossbody?
Yes. Every crossbody has a tote in the same design. You'll find the pairs in our Matchy-Matchy collection, and each bag's page links to its partner.
PAYMENT, DISCOUNTS, AND GIFT CARDS
What payment methods do you accept?
Visa, Mastercard, American Express, Discover, Diners Club, PayPal, Apple Pay, Google Pay, and Shop Pay. All prices are in Canadian dollars.
How do I use a discount code?
Enter your code in the discount box at checkout and select Apply. The discount shows in your total before you pay.
Can I combine discount codes?
One discount code per order. [CONFIRM] You can use a gift card and a discount code together.
I signed up but didn't get my 15% code. What do I do?
Check your spam or promotions folder first. If it's not there, email support@newfineseplease.ca from the address you signed up with and we'll send it to you.
Do you sell gift cards?
Yes. Gift cards are delivered by email, and the balance carries over until it's spent. You can use one alongside a discount code, and you can check your balance anytime on our Gift Cards page.
ABOUT NEWFINESE PLEASE
What does "Newfinese" mean?
It's our name for the way Newfoundlanders talk: the sayings, the slang, and the humour you won't hear anywhere else. Every design starts with a Newfoundland saying or a stretch of coastline, and each product page tells you what it means.
Where are your products designed and made?
Everything is designed in Newfoundland and printed in Canada. Our tees are printed in Vaughan, Ontario, and our bags are printed and made to order in Montréal, Québec.
Do you have a store I can visit?
No bricks and mortar. We're online only, which keeps everything made to order. You can reach us anytime at support@newfineseplease.ca.
What is Adventures Unknown?
Adventures Unknown is an adventure series hosted by Donny Love, now in its 6th season on NTV in Newfoundland. We're the official home for Adventures Unknown merch. See the Adventures Unknown collection.
Do you do custom, bulk, or wholesale orders?
Email support@newfineseplease.ca and tell us what you have in mind. [CONFIRM: decide whether you want these enquiries at all]
STILL NEED HELP?
Email support@newfineseplease.ca with your order number if you have one. We're a small operation and we reply personally, usually within 1–2 business days.