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Privacy Policy

Newfinese Please
Last updated: September 16, 2026

Who We Are

Newfinese Please is a small, independent Newfoundland & Labrador-inspired shop based in Conception Bay South, Newfoundland & Labrador. We sell apparel and accessories through our online store at newfineseplease.ca, powered by Shopify.

This Privacy Policy explains what personal information we collect, how we use it, when we share it, how we protect it, and the choices available to you when you visit our store, place an order, contact us, or sign up for our marketing.

Our Privacy Commitment

We aim to handle personal information responsibly and transparently, in accordance with the privacy laws that apply to our business and customers, including the Personal Information Protection and Electronic Documents Act, commonly known as PIPEDA, where applicable.

Customers in Quebec may have additional rights under Quebec’s privacy legislation, including Law 25.

This policy is intended to explain our current practices. It should be reviewed periodically to make sure it accurately reflects the services and tools used by our store.

Personal Information We Collect

Information you provide directly

We may collect personal information that you provide when you:

• Place an order
• Create or use a customer account
• Sign up for marketing emails
• Contact us by email, contact form, chat, or social messaging
• Ask a question about an order or product
• Participate in a promotion, survey, or other store activity

This information may include:

• Your name
• Billing and shipping addresses
• Email address
• Telephone number, if provided
• Order and purchase history
• Information included in messages you send us
• Marketing preferences
• Information you provide when making a privacy request

Payment information is processed through Shopify Payments or another payment provider shown at checkout. We do not store your full payment card number.

Information collected automatically

When you browse or use our store, certain information may be collected automatically, including:

• Pages and products you view
• Links or buttons you click
• Your approximate location, such as country or province
• Browser and device information
• IP address or similar technical information
• Referring website or campaign
• Cookie, pixel, and similar tracking information
• Information about how you interact with our store

Some information is required for the store to function. Other information may be collected for analytics, advertising, personalization, or improving the customer experience, depending on the tools active on our store and your available consent choices.

How We Use Personal Information

We may use personal information to:

• Process, confirm, and deliver orders
• Coordinate production and fulfillment
• Communicate with you about your order
• Respond to questions and customer-service requests
• Send marketing communications when you have consented or where otherwise permitted
• Improve our products, website, and customer experience
• Understand how visitors use our store
• Measure marketing and advertising performance
• Prevent fraud, abuse, and unauthorized activity
• Maintain the security and operation of our store
• Meet legal, tax, accounting, and regulatory obligations
• Respond to privacy requests and complaints

Our fulfillment partners receive only the information reasonably needed to produce and ship the items in your order.

Production and Fulfillment Partners

Our products are made to order through production and fulfillment partners. Depending on the item purchased, we may share relevant order information with:

• Duplium, for applicable apparel production and fulfillment
• Art of Where, for applicable bag production and fulfillment
• Shipping and delivery providers selected for the order

Information shared for fulfillment may include your name, shipping address, order details, product information, and contact information needed to complete delivery.

Marketing and Email Communications

We may use your email address to send:

• Order confirmations
• Shipping and delivery updates
• Customer-service communications
• Marketing emails, if you have subscribed or otherwise provided consent

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the message. Even if you unsubscribe from marketing emails, we may still send important service messages about an order or account.

Chat and Messaging

If you contact us through the chat on our site or through Facebook Messenger, your messages are handled through Shopify Inbox and Meta Platforms, subject to their respective privacy policies.

We may use the information in these conversations to respond to questions, provide customer service, assist with orders, and improve our store experience.

If Shopify’s AI-assisted chat features are active, Shopify may process chat communications to generate responses and improve the quality of the Inbox service over time. Please review Shopify’s privacy information for more details about how Shopify processes chat data.

Cookies and Similar Technologies

Our store uses cookies, pixels, tags, and similar technologies. These technologies are small files or pieces of code that help the store operate and help us understand how visitors use it.

Cookies and similar technologies may be used for:

Essential functions

These technologies help with functions such as:

• Keeping items in your cart
• Maintaining checkout and session information
• Processing orders
• Supporting security and fraud prevention
• Remembering necessary store settings

Analytics

Analytics technologies help us understand:

• How visitors find and use our store
• Which pages and products receive attention
• Whether our website is working properly
• How we can improve the customer experience

Advertising and measurement

Advertising and measurement technologies may help us:

• Measure the performance of marketing campaigns
• Understand whether an advertisement led to a visit or purchase
• Show more relevant advertising
• Reach people who have previously interacted with our store
• Build audiences for advertising, where permitted

You can manage available cookie choices through our cookie consent tools, where provided. You can also manage or block cookies through your browser settings. Blocking certain cookies may affect the operation of the store.

Our cookie disclosure is included in this Privacy Policy. Cookie consent preferences are managed through Shopify’s customer privacy tools and any privacy or consent application active on the store.

Advertising, Analytics, and Tracking Tools

Depending on the tools active on our store, we may use services such as:

• Meta, including Facebook and Instagram
• TikTok
• Pinterest
• Google Analytics
• Shopify analytics and reporting tools

These services may use cookies, pixels, tags, or similar technologies to measure visits, purchases, campaign performance, and interactions with our store.

Some advertising platforms may receive information in a protected or hashed form, such as an email address or telephone number, to help match a visitor or customer with an account on that platform. The platform may use this information according to its own privacy policy.

Some data sharing for targeted advertising may be considered a “sale,” “sharing,” or targeted advertising under certain privacy laws, even if we do not receive money directly for the information.

Where applicable, you may use our Your Privacy Choices page to make a data-sharing or targeted-advertising opt-out request. Once that page is published, it should be linked here:

Your Privacy Choices: /pages/data-sharing-opt-out

You may also manage advertising preferences through the relevant advertising platform or through applicable Canadian advertising-choice tools.

How We Share Personal Information

We may share personal information with service providers and partners that help us operate the store, including:

• Shopify, which powers our online store and related services
• Shopify Payments and other payment providers
• Production and fulfillment partners
• Shipping and delivery providers
• Shopify Inbox and customer-service tools
• Meta Platforms, including Facebook Messenger and advertising services
• TikTok, Pinterest, Google Analytics, and other analytics or advertising services, where active
• Email and marketing-service providers
• Fraud-prevention, security, and technical-service providers
• Professional advisers, insurers, regulators, or authorities where required or permitted by law

We do not share more information than is reasonably necessary for the relevant purpose.

We may also disclose information if required to comply with law, respond to a lawful request, protect our rights, investigate fraud or security concerns, or protect the safety of our customers and others.

Information Processed Outside Canada

Some service providers we use may process personal information outside Canada, including in the United States or other countries. When information is processed outside Canada, it may be subject to the laws of that country and may be accessible to courts, law-enforcement agencies, or regulators in that country.

We use service providers that we believe are appropriate for the services they provide and take reasonable steps to protect personal information.

Retention

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including to:

• Complete transactions
• Provide customer service
• Maintain business and order records
• Meet tax, accounting, legal, and regulatory requirements
• Resolve disputes
• Prevent fraud
• Maintain security and business records

Order and transaction information may be retained for the period required by applicable tax and accounting requirements.

If you unsubscribe from marketing emails, we will stop sending marketing messages to you. We may keep a limited record of your preference so we can honour your request.

Analytics and advertising platforms may retain information according to their own policies.

Your Privacy Choices and Rights

Depending on where you live and the laws that apply, you may have the right to:

• Ask whether we hold personal information about you
• Request access to personal information we hold
• Ask us to correct inaccurate or incomplete information
• Withdraw consent for certain uses, such as marketing emails
• Request deletion of personal information where applicable
• Ask questions about how your information is collected, used, or shared
• Opt out of certain targeted advertising or data-sharing activities where applicable
• Make a complaint about our privacy practices

Withdrawing consent may not affect information already processed lawfully, and some information may need to be retained to meet legal or business obligations.

To make a privacy request, contact us at:

support@newfineseplease.ca

Please use the subject line “Privacy Request” and include:

• Your name
• The email address connected to your account or order
• A description of your request
• Any information that will help us identify the relevant records

We may need to verify your identity before completing a request. Please do not send passwords, full payment-card numbers, or other unnecessary sensitive information.

We will respond within the time required by applicable law.

Quebec Customers

Customers in Quebec may have additional rights under applicable Quebec privacy law, including rights relating to access, correction, portability, deletion, privacy incidents, and consent.

To make a Quebec privacy request, contact:

support@newfineseplease.ca

Please use the subject line “Quebec Privacy Request.”

We will assess and respond to the request according to the law that applies to the request and the information involved.

Privacy Complaints

If you have a concern about how we handle your personal information, please contact us first so we have an opportunity to address it.

You may also contact the Office of the Privacy Commissioner of Canada:

priv.gc.ca

Quebec residents may also contact the Commission d’accès à l’information du Québec:

cai.gouv.qc.ca

Security

We take reasonable steps to protect personal information against loss, theft, unauthorized access, use, disclosure, or modification.

Our store is powered by Shopify, and payment information is processed through Shopify Payments or another payment provider shown at checkout. We do not store your full payment card number.

No online service can guarantee absolute security. Please avoid sending unnecessary sensitive information by email or chat.

Children’s Privacy

Our store is not directed at children, and we do not knowingly collect personal information from children where prohibited by law.

If you believe a child has provided personal information to us, please contact us at support@newfineseplease.ca so we can review the situation and take appropriate steps.

Changes to This Policy

We may update this Privacy Policy when our business, services, technology, or legal obligations change.

When we update it, we will revise the Last updated date at the top of this page. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact:

Newfinese Please
Attn: Anna Bastian, Privacy Officer
2358 Topsail Rd
PO Box 13002
Conception Bay South, NL
A1W 3Y0

support@newfineseplease.ca